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Frequently Asked Questions

The fastest way is to fill in the contact form on this page with a few basics. Pricing depends on your channel count, sensor types, and whether you need on-premise or cloud logging, so a tailored quote is far more accurate than a generic price list. Once we understand your setup, our team shares a written quotation, usually within 1-3 business days. You can also reach us directly at +91 88665 66596 or [email protected] if you'd prefer to talk it through first.

We aim to respond to every enquiry within 1-3 working days. During business hours (Mon–Fri, 10:00 AM– 5:00 PM IST), responses are usually quicker. If your query is urgent, calling +91 88665 66596 or messaging us on WhatsApp at +91 88665 66596 is the fastest route, since it reaches the team directly.

Absolutely. We can walk you through a live dashboard demo that shows real-time sensor values, historical graphs, CSV/Excel exports, and the alert system in action. Demos can be done online via screen share or, depending on your location, in person. Just request a demo in your message and let us know the parameters you care about most, and we'll tailor the walkthrough to your use case rather than showing a generic screen.

That's exactly what the contact form is for. Our loggers are already in use across pharmaceutical, food, power utility, automotive, and research lab environments, covering everything from cold-chain temperature to power and environmental monitoring. If you describe your process, the parameters you need to capture, and any compliance requirements (for example, audit-ready records), we'll tell you honestly whether our solution is a good fit and how we'd configure it for you.

Yes. Our data loggers are multi-sensor and multi-channel by design, and we regularly configure them around specific industrial requirements rather than forcing a one-size-fits-all box. If you have an unusual sensor mix, a multi-location setup, or particular alert rules per sensor, share the details in your enquiry and we'll scope a solution. Being an India-based manufacturer means we can adapt the hardware and software to what you actually need.

Every unit is tested before delivery, and the product ships with a 1-year warranty. We also offer extended warranty and comprehensive maintenance contracts (AMC) up to 3 years. Beyond that, we provide ongoing support for configuration, alert setup, user management, and troubleshooting. Because the software is our own, we can help you remotely with dashboard, device, and reporting questions. For any post-purchase issue, reach the support team at [email protected] or +91 88665 66596 and we'll assist you directly.

The monitoring software is provided free with the logger for 1 year. If your setup uses cloud access, remote dashboards, or advanced features, we'll clearly explain any associated costs up front in your quote, with no hidden charges. Ask us about your specific configuration and we'll break down exactly what's included.

Yes. We support you through onboarding, adding and configuring devices, setting up role-based user access (admin, operator, viewer), and defining threshold alerts for each sensor. Devices can be added or managed remotely, and multi-location setups are supported from a single dashboard, so even distributed sites can be brought online with our guidance. Let us know your site details when you get in touch and we'll outline the setup steps.

AIOTHUB is a 100% Made-in-India industrial data logger manufacturer. We supply across India and can discuss requirements beyond that as well. Wherever you're based, start with the contact form or reach us at [email protected], and we'll confirm availability, lead time, and delivery for your location.

The system sends instant alerts by Email, SMS, or WhatsApp the moment a reading crosses a high or low threshold you've set, so you can act before a problem becomes downtime. You can create custom rules per sensor and review an acknowledgment history of past alerts. If you'd like this demonstrated, mention it when you contact us and we'll show it live.

Data is protected with enterprise-grade, encrypted security protocols, and access is controlled through role-based permissions so each user only sees what they should. Cloud access is secured so you can view your dashboard from anywhere without exposing sensitive information. If you have specific security or compliance questions for your industry, raise them in your enquiry and our team will address them directly.

Yes. We provide 100% tax-compliant GST invoices (GSTIN: 24ACKFA7992B1ZB), so your business can claim Input Tax Credit on all hardware and services purchased from AIOTHUB.